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Delivery in 3–5 days + tracking within 24h
14-day returns & exchanges on unused items
WhatsApp & email support anytime
Order Updates: Within 24 hours of placing your order, you’ll receive an email with a tracking link to monitor your shipment.
• Delivery Timeline: Orders are typically delivered within 3-5 days.
• Missed Deliveries: If the shipping agent cannot reach you after three attempts, the order will be returned. You’ll receive an email with instructions to contact Aramex and reschedule.
For assistance, reach out via WhatsApp live chat or email us at support@levaiandloris.com.
Thank you for shopping with Levai & Loris ! We are committed to ensuring your satisfaction with our caps and leather products. Please review our Return and Exchange Policy below:
1. Eligibility for Returns and Exchanges :
– We accept returns and exchanges within 14 days of the delivery date.
– To be eligible, items must be unused, in their original condition, and with all tags and labels attached.
2. International Returns :
– Customers outside of Egypt are responsible for return shipping costs.
– Please contact our customer service at Support@LevaiandLoris.com for assistance with international returns.
3. Initiating a Return or Exchange:
– To initiate a return or exchange, please contact our customer service team at Support@LevaiandLoris.com or through WhatsApp within the 14-day period.
– Provide your order number, the item(s) you wish to return or exchange, and the reason for return.
4. Return Authorization:
– Once your return request is approved, we will provide you with a Return Authorization (RA) number and instructions on how to proceed.
5. Packaging:
– Please ensure that the items are securely packaged to prevent damage during transit. We recommend using the original packaging.
6. Refunds:
– Refunds will be issued to the original payment method once the returned items are received, inspected, and deemed eligible for a refund.
– Customers are responsible for return shipping costs.
– Original shipping fees are non-refundable.
7. Exchanges:
– If you wish to exchange an item, please indicate the new item you would like in your return request.
– Exchanges are subject to product availability.
- Customers are responsible for exchange shipping costs.
8. Damaged or Defective Items:
– In the rare event that you receive a damaged or defective item, please contact us within 72 hours of receiving the product. Include photos of the damage for our records.
9. Non-Returnable Items:
– Personalized or custom-made items are non-returnable unless they are defective.
10. Contact Us:
– For any further assistance or inquiries, please contact our customer service at Support@Levaiandloris.com or call +201222262535.
Thank you for choosing Levai & Loris . we are here to ensure your shopping experience is exceptional.
Levai & Loris Team
What products does your online store offer?
- We specialize in unisex trucker caps combined with leather wallets, and card holders we seek that our products are designed for both men and women, offering a blend of style and functionality.
Who are the owners of the brand, and who makes up the top management team?
- Our Founder, Mr. Ahmed Mahmoud, is a renowned fashion and lifestyle blogger with over 3 million followers on social media. Ahmed holds an MBA in Marketing and has previously served as the head of marketing for several local and international brands also he is a famous Tiktoker and YouTuber - Mr. Haytham Othman , is widely recognized for his robust finance background. Mr Haytham holds an MBA in Finance With experience as a CFO for various local and international companies, he brings a wealth of financial expertise to Levai and Loris.
How can I contact your customer support?
- You can reach our customer support team via email at Support@levaiandloris.com or by phone at 02039949444.
Do you ship internationally?
- Yes, we offer international shipping. Customers outside Egypt are responsible for return shipping costs.
Where is your brand headquartered?
- Our brand is headquartered in Egypt with the main office located in the United Kingdom and a second main office in the United Arab Emirates.
Are your products suitable for both men and women?
- Absolutely! Our unisex trucker caps, leather wallets, and card holders are designed to cater to the style preferences of both men and women.
Can I return or exchange a product?
- Yes, we accept returns and exchanges within 14 days of the delivery date Please review our Return and Exchange Policy for more details.
Can I follow your CEO and COO on social media?
- Certainly! You can follow Mr. Haytham Othman and Ahmed Mahmoud you can do that on their respective social media platforms for insights and updates. For any additional inquiries or assistance, please feel free to contact us. Thank you for choosing Levai and Loris!
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