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Need to return or exchange something? We’re here to make it easy.
📦 Condition & Timing
You can request a return or exchange within 14 days of delivery. Items must be unused, in their original condition, with all tags and labels attached.
🔄 Exchanges
Tell us which item you’d like in your request. You cover return and exchange shipping costs. Customers outside Egypt are responsible for return shipping costs.
💸 Refunds
Original shipping fees are non-refundable. Once your return is approved, your refund will be sent by bank transfer within 3–5 business days.
📝 How to Start
Fill in our form:
→ Start my return or exchange
هل ترغب في إرجاع منتج أو استبداله؟ يسعدنا مساعدتك في ذلك.
📦 الشروط والمدة
يمكنك طلب الإرجاع أو الاستبدال خلال ١٤ يومًا من تاريخ استلام الطلب. يجب أن تكون المنتجات غير مستخدمة، وفي حالتها الأصلية، مع إرفاق جميع البطاقات والملصقات.
🔄 الاستبدال
يرجى تحديد المنتج الذي ترغب في استبداله في طلبك. يتحمل العميل تكاليف شحن الإرجاع والاستبدال، ويتحمل العملاء خارج مصر تكلفة شحن الإرجاع.
💸 استرداد المبلغ
رسوم الشحن الأصلية غير قابلة للاسترداد. بعد الموافقة على طلب الإرجاع، نرسل المبلغ إليك عبر تحويل بنكي خلال ٣–٥ أيام عمل.
📝 تقديم الطلب
يرجى تعبئة النموذج:
→ ابدأ طلب الإرجاع أو الاستبدال
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What products does your online store offer?
- We specialize in unisex trucker caps combined with leather wallets, and card holders we seek that our products are designed for both men and women, offering a blend of style and functionality.
Who are the owners of the brand, and who makes up the top management team?
- Our Founder, Mr. Ahmed Mahmoud, is a renowned fashion and lifestyle blogger with over 3 million followers on social media. Ahmed holds an MBA in Marketing and has previously served as the head of marketing for several local and international brands also he is a famous Tiktoker and YouTuber - Mr. Haytham Othman , is widely recognized for his robust finance background. Mr Haytham holds an MBA in Finance With experience as a CFO for various local and international companies, he brings a wealth of financial expertise to Levai and Loris.
How can I contact your customer support?
- You can reach our customer support team via email at Support@levaiandloris.com or by phone at 02039949444.
Do you ship internationally?
- Yes, we offer international shipping. Customers outside Egypt are responsible for return shipping costs.
Where is your brand headquartered?
- Our brand is headquartered in Egypt with the main office located in the United Kingdom and a second main office in the United Arab Emirates.
Are your products suitable for both men and women?
- Absolutely! Our unisex trucker caps, leather wallets, and card holders are designed to cater to the style preferences of both men and women.
Can I return or exchange a product?
- Yes, we accept returns and exchanges within 14 days of the delivery date Please review our Return and Exchange Policy for more details.
Can I follow your CEO and COO on social media?
- Certainly! You can follow Mr. Haytham Othman and Ahmed Mahmoud you can do that on their respective social media platforms for insights and updates. For any additional inquiries or assistance, please feel free to contact us. Thank you for choosing Levai and Loris!