Thank you for shopping with Levai & Loris ! We are committed to ensuring your satisfaction with our caps and leather products. Please review our Return and Exchange Policy below:
1. Eligibility for Returns and Exchanges :
– We accept returns and exchanges within 14 days of the delivery date.
– To be eligible, items must be unused, in their original condition, and with all tags and labels attached.
2. International Returns :
– Customers outside of Egypt are responsible for return shipping costs.
– Please contact our customer service at Support@LevaiandLoris.com for assistance with international returns.
3. Initiating a Return or Exchange:
   – To initiate a return or exchange, please contact our customer service team at Support@LevaiandLoris.com or through WhatsApp within the 14-day period.
– Provide your order number, the item(s) you wish to return or exchange, and the reason for return.
4. Return Authorization:
– Once your return request is approved, we will provide you with a Return Authorization (RA) number and instructions on how to proceed.
5. Packaging:
– Please ensure that the items are securely packaged to prevent damage during transit. We recommend using the original packaging.
6. Refunds:
– Refunds will be issued to the original payment method once the returned items are received, inspected, and deemed eligible for a refund.
– Customers are responsible for return shipping costs.
– Original shipping fees are non-refundable.
7. Exchanges:
– If you wish to exchange an item, please indicate the new item you would like in your return request.
– Exchanges are subject to product availability.
- Customers are responsible for exchange shipping costs.
8. Damaged or Defective Items:
– In the rare event that you receive a damaged or defective item, please contact us within 72 hours of receiving the product. Include photos of the damage for our records.
9. Non-Returnable Items:
– Personalized or custom-made items are non-returnable unless they are defective.
10. Contact Us:
– For any further assistance or inquiries, please contact our customer service at Support@Levaiandloris.com or call +201222262535.
Thank you for choosing Levai & Loris . we are here to ensure your shopping experience is exceptional.
Levai & Loris Team